BCFSA On-line Complaint & Inquiries Form

On-line Complaint Form

If you would like to submit a complaint, please review the information in this instruction guide. We will respond to your complaint / inquiry as soon as possible.

If your complaint or inquiry is related to a credit union, insurance company or trust company please use the forms posted on the complaints home page.

The information requested on this form is collected under the authority of section 26(c) of the Freedom of Information and Protection of Privacy Act. The information is collected for the purpose of processing, investigating, and responding to, your complaint. Complaints are treated as confidential and maintained as such, subject to enforcement proceedings and the Freedom of Information and Protection of Privacy Act. If you have any questions about the collection or use of this information, please contact the Privacy Officer at 604- 660-3555, 2800 - 555 West Hastings Street, Vancouver, BC, V6B 4N6.

The asterisk (*) denotes mandatory fields

Your Contact Information:

* First Name:
* Last Name:
* Phone:

Complaint Information


*Subject of Complaint (Name of person or company):

Subject Address / Contact Information:

* Details of Complaint: