Message from the Regulator panel

BCFSA held a live Message from the Regulator panel on Tuesday, June 23. If you couldn’t make it, a recording of the session is now available.

The panel discussion focused on the intent and overall direction of the new Mortgage Services Act (MSA), as well as the key changes expected to impact mortgage brokers and brokerages. It covered what industry participants should be considering now to prepare for implementation, including how supervision, regulatory expectations, and oversight are likely to evolve. Importantly, the conversation underscored that these changes go beyond technical or compliance updates—they signal a fundamental shift in the culture of the mortgage broker industry. The MSA reflects a clear move away from a primarily transaction-based model toward one grounded in professionalism, accountability, and client-centred service. This evolution places greater emphasis on the role of brokers as trusted professionals, with stronger expectations around conduct, judgment, and the delivery of advice that serves the long-term interests of consumers.

If you were unable to attend, we encourage you to take the time to watch the recording to hear important information about the MSA and how it will impact you.