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BC Financial Services Authority values a safe and respectful workplace in which our Team Members communicate with callers in a respectful, professional and civil manner. We ask callers to extend the same courtesy to our Team Members.

Unreasonable behaviour from members of the public when interacting with BCFSA employees will not be tolerated. BCFSA’s Unreasonable Behaviour Response Guideline outlines the expected behaviour from members of the public when interacting with BCFSA and its employees, as well as the steps we may take if someone displays unreasonable behaviour.