Report a concern

If you believe a financial services provider has failed to meet their legal or professional obligations, we want to hear from you. Here is what we need to address your complaint.

1. First, check if we can help you

• BCFSA regulates:

  • Real estate agents who help you buy, sell, or lease a home
  • Rental property managers
  • Strata managers
  • Real estate development marketing
  • B.C. credit unions
  • Insurance companies
  • Mortgage services
  • Pension Plans
  • Trust companies

• BCFSA does not regulate:

  • Banks and federal credit unions
  • Investments and Securities
  • Insurance Agents
  • Insurance claim settlement disputes
  • Strata Councils and Council decisions
  • Landlord and tenant disputes
  • Home buyer and seller disputes
  • Commission disputes between licensees
  • Employment issues between licensees

If your financial services provider is not on the list, find the regulator able to address your concern:

• Find other regulators (will open in a new tab)

2. Next, gather evidence and documentation

To launch an investigation, BCFSA needs evidence to determine whether professional rules or standards were broken. Evidence can include listing or service agreements, relevant emails, phone records, contracts, or other related documents.

If there isn’t enough evidence to support your concerns, the file may be closed.

• Why is evidence important?

  Evidence helps protect:

  • Members of the public from unfair decisions
  • Professionals from unproven allegations
  • The integrity of the regulatory process

3. Submit your complaint

Different financial services have different steps to submitting a complaint. Select the following area for more information:

• Real Estate Services
• Real Estate Development Marketing (will open in a new tab)
• Mortgage Services
• Credit Unions
• Insurance
• Pensions
• Trusts

To help understand our role addressing concerns reported to BCFSA, read our annual Complaints Report. 

View 2024/2025 Complaints Report (will open in a new tab)