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2025 Sector Insights Survey Results
Survey shows improvements in confidence and engagement across B.C.’s financial services sector.
BC Financial Services Authority (BCFSA) has released findings of its 2025 Sector Insights Survey, reaffirming its commitment to open and transparent engagement, and to continuous performance evaluation for ongoing improvement.
First launched in 2023 and conducted every two years, the Sector Insights Survey gathers feedback from professionals across B.C.’s financial services sector, including real estate, mortgage brokers, insurance, trusts, pensions, and credit unions. The survey explores awareness and perceptions of BCFSA’s overall performance, the quality of its communications and interactions, and the effectiveness of its educational offerings for real estate and mortgage broker licensees.
This year, BCFSA received 2,226 responses. In addition to its core questions, the 2025 survey introduced new questions to identify potential barriers to access BCFSA’s resources and service responsiveness. These insights are helping to inform BCFSA’s Equity, Diversity, and Inclusion (EDI) Strategy and the recently launched Service Centre, which supports phone inquiries related to real estate licensing, education, and mortgage broker registration. launched Service Centre for phone inquiries related to real estate licensing, education, and mortgage broker registration.
Key areas where BCFSA is performing well
- Improved understanding of our mandate: 84 per cent of respondents in 2025 reported a clear understanding of BCFSA’s mandate, up from 62 per cent in 2023.
- Increased confidence: Confidence in BCFSA rose to 53 per cent in 2025, compared to 38 per cent in 2023.
- Better engagement and communication: 77 per cent of respondents noted improvements in how BCFSA engages and communicates, up from 68 per cent in 2023.
Opportunities for further improvement
- Stakeholder collaboration: While perceptions of strong and active collaboration improved from 31 per cent in 2023 to 41 per cent in 2025, this remains an area for continued focus.
- Innovation: Perceptions of BCFSA as an innovative organization increased modestly from 30 per cent to 36 per cent, indicating room for further growth.
For detailed results by regulated segment, see the Detailed Survey Results.
BCFSA’s continuing education courses help keep knowledge and skills up-to-date
BCFSA examined how effective its education is in supporting real estate licensees and mortgage brokers.
- Real estate licensees reported increased value in BCFSA’s continuing education courses, with 64 per cent agreeing the courses help keep their knowledge and skills up to date, up from 59 per cent in 2023.
- Mortgage brokers were asked about continuing education for the first time, as these offerings were introduced after the 2023 survey. In 2025, 53 per cent agreed the courses are helping them stay current, providing a strong foundation for future development.
- For more details, see the additional survey results.
Informing BCFSA’s Equity, Diversity, and Inclusion (EDI) Strategy
The 2025 survey also explored accessibility and potential barriers to information and services.
- 11 per cent of respondents reported experiencing barriers when accessing BCFSA information or services. BCFSA is addressing this gap in its EDI Strategy.
Survey feedback shapes future planning
BCFSA is currently reviewing the survey results to identify areas for improvement. The feedback is helping shape practical action plans aimed at delivering measurable progress. The organization remains committed to monitoring perceptions of its overall performance, and the quality of its communications and interactions with regulated entities and licensees.
