Complaints and Inquiries
Complaint & Inquiry Handling Procedure
The BCFSA has adopted FICOM forms, bulletins, and guidance that were in force on October 31, 2019 for use as of November 1, 2019. These forms and advisory materials are valid until repealed or replaced.
We're here to help with all inquiries and complaints that fall within our mandate. Please review our "What We Do" section first to determine if BCFSA is the appropriate agency to deal with your complaint.
We want you to know that all complaints are acknowledged and filed for tracking and statistical purposes, even in cases where follow-up action is not required.
Where to Start
The most efficient way to ensure your complaint is processed quickly is to submit it using the on-line form below. To make sure we deal with all the key elements of your complaint, please include all relevant information and supporting documentation.
If your complaint is regarding a Credit Union, Insurance Company, or Trust Company, please read the important information in this guide.
Contact Us
Have a question?
| Credit Unions & Trust Companies: | CUandTrusts@bcfsa.ca |
| Credit Union Deposit Insurance: | DepositInsurance@bcfsa.ca |
| Insurance: | Insurance@bcfsa.ca |
| Pensions: | Pensions@bcfsa.ca |
| Mortgage Brokers |
Registrations and Education Inquiries:
MortgageBrokers@bcfsa.ca
Mortgage Broker Complaints and Inquiries: BrokerConduct@bcfsa.ca |
| General Inquiries: | BCFSA@bcfsa.ca |
Related Organizations
| Licensed insurance agent, adjuster or salesperson Inquiries, requests for licensing information, and complaints regarding an insurance agent, adjuster or salesperson should be addressed to: |
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Insurance Council of British Columbia 300 - 1040 West Georgia Street Vancouver, British Columbia V6E 4H1
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| Securities industry BCFSA has no responsibility for the regulation of the securities industry. Inquiries and complaints regarding the securities industry should be addressed to: |
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British Columbia Securities Commission P.O. Box 10142 Pacific Centre 701 West Georgia Street Vancouver, British Columbia V7Y 1L2
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| Federally regulated banks and trust companies BCFSA has no responsibility for the regulation of the federally regulated banks and trust companies. Inquiries and complaints regarding federally regulated banks and trust companies should be addressed to: |
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Ombudsman for Banking Services and Investments (OBSI) 401 Bay Street, Suite 1505 P.O. Box 5 Toronto, ON M5H 2Y4
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