File a Real Estate Complaint

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  • If you have engaged with a developer or an individual for rental management services, strata management services, or for a sales transaction, and believe there was improper conduct, you may file a complaint with us. 

    We Investigate: 

    • Mishandling of deposits; 
    • Concealing property defects; 
    • Misrepresentation; 
    • Unauthorized signing of documents; 
    • Unwritten guarantees to resell a property used as an inducement to do business; 
    • Secret commissions; 
    • Professional misconduct including incompetence and conduct unbecoming; 
    • Unlicensed real estate services activity; and
    • Real estate developer disclosure or conduct. 

    If Your Complaint Relates to:

    • Contractual or monetary matters: You may wish to seek independent legal advice; as these matters are better resolved through civil/court proceedings or the Civil Resolution Tribunal, if appropriate. 
    • Criminal matters: You may wish to contact and/or report to your local law enforcement agency. 
    • Rude or disrespectful behaviour: You may wish to contact the real estate professional’s managing broker, if applicable. 

    BCFSA is not empowered to award or mediate monetary damages. Such matters are more properly dealt with through civil action. BCFSA can impose administrative penalties, order reprimands, fines, suspend or cancel a license, as well as impose hearing costs. 

  • We Investigate: 

    • Failure to follow client’s instructions; 
    • Acting outside of scope of authority given by client; 
    • Conflict of interest; and
    • Unlicensed rental property management activity. 

    If Your Complaint Relates to: 

    • Landlord/Tenant matters: Please contact the Residential Tenancy board for concerns related to tenancy. 
    • Contractual or monetary matters: You may wish to seek independent legal advice, as these matters are best resolved through civil/court proceedings or Civil Resolution Tribunal, if appropriate. 

    The rental management company and its rental managers are obligated to act on the instructions of their client, the landlord. As such, if a tenant has concerns with the conduct of the rental manager, they should take up those concerns with the landlord. It will be up to the landlord to consider the conduct of the rental manager and take action, if appropriate, which may include a complaint to BCFSA. 

    Furthermore, if your concerns relate to landlord/tenant matters, you may wish to seek independent legal advice and/or contact the Residential Tenancy Office. 

  • We Investigate: 

    • Failure to follow client’s instructions; 
    • Acting outside of scope of authority given by client; 
    • Conflict of interest; and 
    • Unlicensed strata management activity. 
       

    If your complaint relates to any of the following, you may wish to seek independent legal advice, as these matters are best resolved through the Civil Resolution Tribunal or civil/court proceeding: 

    • Strata council concerns/decisions; 
    • Contraventions of the Strata Property Act; and
    • Contractual or monetary matters. 

    As an agent of the strata corporation, the strata management company and its strata managers are obligated to act on the instructions of the strata corporation which are given by the strata council. On occasion, owners may disagree with the actions of the strata manager. Because the strata manager is acting under the direction of the strata council, the owner should address their concerns to the strata council. It will be up to the strata council to consider the owner’s concerns and take action if appropriate, which may include submitting a complaint to BCFSA. 

    BCFSA does not have jurisdiction over the conduct of strata councils or strata council members. If you are of the view that your strata council has not taken appropriate steps in response to your concerns or that it has otherwise acted in a manner that is inconsistent with its bylaws or the Strata Property Act, you may wish to seek independent legal advice with respect to the activity or explore your options with the Civil Resolution Tribunal, which provides online resolution options for strata property disputes. 
     

Before Filing a Complaint 

Consumers who are concerned about the actions or services provided by an unlicensed individual, brokerage, developer, or real estate professional, should take these steps before filing a complaint or making an anonymous tip to BCFSA. 

  1. Discuss the concern with the service provider. 
  2. In the instance of a licensed real estate professional, if the matter is still not resolved, discuss the concern with the managing broker in charge of the brokerage, if applicable. 
  3. If the managing broker is not able to resolve the matter to your satisfaction, consider contacting a BCFSA Practice Standards Advisor. They can provide information about the services to expect from real estate professionals and answer questions about real estate transactions. 

How to File a Complaint 

Matters that cannot be resolved informally should be directed to BCFSA. If there is evidence indicating misconduct or conduct unbecoming a professional, we will investigate and take action. 

  • File a Complaint Online 

    Please use our online complaint submission form to file a complaint. 

    File a Complaint
  • Submit a Complaint in Writing

    If you wish to submit a complaint in writing, please use this downloadable complaint form. Please note that you should include relevant supporting documentation with your form, and send your completed complaint to BCFSA. 

    Download the form
  • When BCFSA receives complaints from consumers, they are carefully reviewed by BCFSA staff to determine whether: 

    • BCFSA has the authority to conduct an investigation; 
    • The complaint can be informally resolved; 
    • The complainant is aware that BCFSA cannot remedy a civil wrong, i.e. where there has been a negligent act or omission on the part of a licensee or developer; 
    • The complainant understands the professional and ethical responsibilities of the licensee in the particular transaction, if applicable; and
    • The complainant has included with their complaint all information and documentation sufficient for the commencement of an investigation, if necessary. 

    A BCFSA Investigator may contact the complainant at the initial complaint assessment stage to develop a better understanding of the issues surrounding the complaint and to ensure that the complainant understands BCFSA’s investigation and discipline processes. 

    Learn more about our Complaints and Discipline Procedures 

Contact Us 

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Phone Us

Monday to Friday

8:30 a.m. to 4:30 p.m.

Local
(604) 660-3555
Toll-Free
(866) 206-3030