Make an Anonymous Real Estate Complaint

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We are committed to making the B.C. real estate market as safe as possible. If you are concerned about the conduct of a real estate professional or developer, or if you suspect unlicensed real estate activity is taking place, we would like to hear from you.

  • Every tip should include a minimum of:

    • The nature of the wrongdoing;
    • The date and location of the incident; and
    • The name of the person alleged to have committed the wrongdoing.

    Additional Details

    Please also include as much relevant information as possible, such as:

    • A chronological statement of events;
    • A copy of the applicable contracts (listing, purchase, service agreement, etc.);
    • A copy of any other records; and
    • Names of individuals who may have relevant information, documents, or records.
  • The tip may not proceed to a formal investigation if it is determined that:

    • The tip fails to provide particulars of wrongdoing;
    • There is no evidence of professional misconduct or conduct unbecoming a licensee;
    • The matter can be informally resolved; or
    • The matter is determined to be frivolous or vexatious.
  • Tips are anonymous; however, our investigation process includes the following:

    • We may share some or all of the information and copies of documents received from you and any other person with the subject of your report.
    • We may talk to any third parties who may have relevant information concerning the matters raised by your tip.
    • We may contact you, if you are an involved party to a transaction that is part of our investigation.
    • Our records are subject to the Freedom of Information and Protection of Privacy Act and as a result, information gathered may be disclosed, on request, to other persons whose interests are affected.
    • Our records may be disclosed as required by the courts.

    Before you submit a tip, consider carefully whether any of these factors may result in your identity becoming known to parties involved in the matter.

    Learn more about BCFSA’s complaints procedures.

  • Submit Online

    The link below will take you to our anonymous online tip submission form.

    Make an anonymous tip
  • Submit by Phone

    Our dedicated toll-free phone line is available for anonymous tips.

    Please leave a detailed message at (833) 404-0647.

The Professional Duty to Report Misconduct

Licensed real estate professionals play a critical role in ensuring that the public interest is protected at all times. Professionals who believe that a consumer is at risk from another professional’s actions have a duty to promptly report the conduct to their managing broker, who can bring it to BCFSA’s attention. Ignoring potential misconduct when you observe it puts the public and the reputation of the real estate profession at risk.

  • Contact Us

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    Phone Us

    Monday to Friday  8:30 a.m. to 4:30 p.m. 

    (833) 404-0647